Frequently Asked Questions
Everything you need to know about your London Lash experience.
How long does shipping take for UK and international orders?
UK orders typically arrive within 1-3 business days via standard delivery. International shipping times vary by location but generally take 5-10 business days. Tracking details are provided for every order.
What is your return policy for lash products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Are London Lash adhesives suitable for sensitive eyes?
Yes, we offer a range of adhesives including specific 'sensitive' formulas that are low-fume and latex-free to minimize irritation for reactive clients.
Do you offer professional discounts for certified lash technicians?
We do! Certified professionals can apply for our Pro Account to access exclusive bulk pricing and trade-only discounts across our entire catalog.
Are your lashes and liquids cruelty-free?
Absolutely. London Lash is committed to ethical beauty; all our synthetic mink lashes and chemical solutions are 100% cruelty-free and never tested on animals.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible 'buy now, pay later' options through Klarna and Clearpay for our UK customers.