Returns & Exchanges
At London Lash, we want you to be completely satisfied with your professional lash supplies, which is why we offer a 14-day return window for all unopened and unused products. Please note that for hygiene reasons, adhesive and liquid products must remain in their original vacuum-sealed packaging to be eligible for a refund.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive an RMA authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to prevent damage during transit.
Ship the Items
Send your package to our London warehouse using a tracked shipping service; please keep your postage receipt until the return is processed.
Inspection and Refund
Once our quality control team verifies the condition of the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing